If you need a little help solving the issue, visit the nearest uBreakiFix by Asurion store for a free gaming console diagnostic.īefore we show you how to reset a PS4, be sure to back up everything on your machine-saved games, images, videos, and trophies.
You can try restarting your console, or you can run a complete factory reset-this option will wipe all the data from your system's hard drive, so it should be a last resort. It's frustrating to watch your PlayStation stop working, but there are a couple ways to fix it.
What to do if your PS4 crashes or freezes up
If your PlayStation crashed at the worst time, don't throw your DualShock® controller at the wall-it's still working! Instead, check out these tips from our experts to find out how to reboot a PS4™ and get back in the game. Now what?Īt Asurion, our experts help customers solve gaming console issues like this every day, from overheating PlayStations to Xboxes that won't turn on. You've been playing Spider-Man® for hours and just as you're about to save the game's progress, your PlayStation® 4 freezes.